Responsible Gambling
At 12bets, sports betting and casino games are a form of entertainment — not a source of income. That's why we put real control tools in your hands: deposit limits, voluntary breaks, self-exclusion, and 24/7 support in English. Because playing well starts with playing responsibly.
Our Commitment
Deposit, loss, and session limits you can configure directly in your account — no red tape.
Suspend access for 24 hours, 7 days, 30 days, 6 months, or permanently with a single click.
Our team is available at any time to support and guide anyone who needs it.
Betting on football, spinning a roulette wheel, or trying your luck on a crash game are forms of entertainment — just like going to the movies or watching a Brasileirão match at the stadium. The difference is that, in an online environment, the ease of access and the adrenaline of live gameplay can, in some cases, turn entertainment into an out-of-control habit. 12bets takes this seriously — which is why responsible gambling isn't a footnote here. It's a core part of how we operate.
Responsible gambling means betting within a budget you can afford to lose without compromising your finances, your family, or your mental health. It means coming to the platform with a clear goal — enjoying a Brasileirão round, taking a shot at a progressive jackpot, catching a live CS2 match — not with the expectation of solving financial problems or recovering past losses. It means knowing when to stop when the time or amount you set for yourself has been reached.
12bets offers a full set of control tools directly in your account dashboard. You can set a daily, weekly, or monthly deposit limit via Pix, bank slip, or card. You can configure a loss cap. You can enable session time alerts that appear on screen while you play. And if you feel you need a longer break, the voluntary pause and self-exclusion are just one click away — no phone calls, no emails, no explanations required.
These tools exist because we believe control should always rest with the player. 12bets doesn't want you to play more than you want to or more than you can afford. We want you to have a great experience, come back whenever you feel like it, and play on your own terms. A happy player who's in control of their experience is worth far more than any deposit made beyond their means.
If at any point gambling stops feeling like fun and starts feeling like a burden — if you're betting money you don't have, chasing losses, hiding your spending from people close to you, or thinking about bets when you should be focused on something else — that's an important sign. Our support team is available 24 hours a day, every day, in Portuguese, ready to talk without judgment and guide you through your next steps.
Responsible gambling at 12bets also means protecting minors. No access to Sports Betting, live casino, slots, roulette, or any other product on the platform is permitted for anyone under the age of 18. Age verification is carried out at registration and reinforced through the KYC process. If you suspect a minor in your family is using the platform, contact our support team immediately.
Six features available free in your account dashboard to help you stay in control.
Set how much you can deposit per day, per week, or per month — via Pix, boleto bancário, credit card, or debit card. Once the limit is reached, new deposits are automatically blocked until the period resets. Any limit increase only takes effect after a mandatory 7-day waiting period, to prevent impulsive decisions.
Free and immediateSet a maximum loss cap for a given period. Once that amount is reached, the platform automatically blocks new bets until the period resets. It works alongside the deposit limit to create a double layer of financial protection.
Configurable in the dashboardSet on-screen alerts that appear during gameplay to let you know how long you've been logged in — every 30 minutes, 1 hour, or whatever interval you prefer. Simple and effective for keeping track of time while watching a live football round or playing slots.
Configurable in settingsNeed a break? Activate a pause of 24 hours, 7 days, 30 days, or 6 months. During the pause, account access is suspended — no deposits, no bets, no casino games. The pause cannot be ended early, which ensures the break actually takes effect.
Immediate activationIf you decide you need to step away from the platform permanently, permanent self-exclusion closes your account in an irreversible way. Once activated, the account cannot be reopened, and a new account cannot be created using the same details. This is the most serious measure available and should be used when other options are no longer enough.
IrreversibleOur support team is available 24 hours a day, 7 days a week, in Brazilian Portuguese. In addition to technical questions, we're here for users who want to talk about their own gambling behavior, activate control tools, or understand the options available — no judgment, no rush.
Live chat and emailIn under two minutes you can set your limits directly in the 12bets dashboard, no need to contact anyone.
Log in with your email and password at 12bets.world or through the mobile app (Android or iOS). If you don't have an account yet, registration is free and takes less than two minutes.
In the profile menu — the icon in the top right corner of the screen — go to the "Responsible Gambling" or "Security Settings" section. All tools are grouped in that area.
Choose from deposit limit, loss limit, session alert, voluntary break, or self-exclusion. Each option includes a clear description of how it works before you confirm.
For financial limits, enter the amount in BRL (R$) and select the period. For breaks, choose the duration. Confirm the action — for more restrictive measures, a second confirmation may be required to prevent accidental activation.
Once confirmed, the restriction is active immediately. You'll receive a confirmation email at your registered address. For deposit limits, any increase in the set amount only takes effect after 7 days — an extra safeguard against impulsive decisions.
Prefer to activate with help? Reach out to our team via 24/7 live chat or email suporte@12bets.world. There's no judgment — we're here for exactly that.
Recognizing these signs early is the first step toward regaining control. No drama, no judgment.
Using money set aside for rent, bills, groceries, or other commitments to make deposits via Pix or boleto on the platform.
Increasing your bets or making new deposits specifically to try to recover what you lost in previous rounds — known as "chasing losses."
Hiding from family, a partner, or close friends how much you deposit or how much time you spend on the betting platform.
Frequently finding it hard to focus on work, studies, or social commitments because you're constantly thinking about upcoming bets or results.
Using Sports Betting or casino games as an escape from anxiety, stress, sadness, or everyday problems, rather than engaging with them purely as entertainment.
Frequently noticing that you've spent far more time on the platform than you planned — especially during live casino, slots, or crash game sessions.
If you identified with any of these signs: don't wait for things to get worse. Use the control tools available in your 12bets dashboard or reach out to our support team right now. Addressing it early is always easier than dealing with the consequences later.
Answer these questions honestly. There are no right or wrong answers — it's simply a personal reflection.
1 Have you ever bet more money than you could afford to lose without hurting your personal or family finances?
2 Have you ever tried to cut back on the time you spend betting or playing at the casino, but couldn't?
3 Have you ever borrowed money — from friends, family, or through your credit card limit — to fund your bets?
4 Have Sports Betting or casino games ever caused problems in your relationships, at work, or at school?
5 Have you ever felt irritated, anxious, or restless when you couldn't access the platform for a period of time?
6 Have you ever lied to someone close to you about how much you bet or lost?
7 Have you ever kept betting even after deciding you were going to stop?
If you answered "yes" to any of these questions, consider activating 12bets' control tools now. If you answered "yes" to three or more, we strongly encourage you to reach out to our 24/7 support or consider a voluntary pause. There is absolutely nothing wrong with asking for help.
12bets strictly prohibits access to and use of the platform by anyone under 18 years of age. Sports Betting — including Brasileirão, Copa do Brasil, and e-sports — and all casino products, including jackpot slots, roulette, crash games, and live casino, are intended exclusively for adults.
To ensure this protection, 12bets requires age verification at registration via CPF and reinforces it during the KYC process (document and proof of address submission). Accounts with age inconsistencies are preventively blocked until verification is complete.
If you are responsible for minors in your household, we recommend enabling parental controls on the phones and computers your family uses to restrict access to betting sites. Tools such as the native parental controls on Android and iOS allow you to set this up.
If you suspect a minor is using 12bets with your details or has created their own account, contact us immediately at suporte@12bets.world or via live chat. The case will be treated as highest priority and the account closed immediately.
Access prohibited for minors
Sports Betting and online casino are products intended exclusively for users aged 18 and over. 12bets verifies the age of all users at registration and during KYC.
Mandatory verification: CPF at registration + RG/CNH during KYC to unlock withdrawals.
Suspected unauthorized access: email suporte@12bets.world or 24/7 chat.
12bets believes that a healthy betting industry depends on informed players who are in control of their experience and supported by a platform that doesn't push them beyond their limits. That's why responsible gambling is part of the company's internal culture — not just a page in the footer.
Our support team receives specific training to identify signs of problem gambling during interactions with users and to offer appropriate guidance without judgment. We're not here to lecture anyone. We're here to help those who need it regain control in a dignified, practical way.
12bets also monitors behavioral patterns that may indicate problem gambling — such as sudden changes in deposit volume, repeated attempts to raise limits within a short period, or betting patterns associated with chasing losses. When these patterns are identified, our team may proactively reach out to check in with the user and offer the available tools.
We operate under a regulated license in compliance with Brazilian sports betting legislation, which includes specific responsible gambling obligations. We follow the guidelines of the relevant regulatory body and update our practices as the market evolves and new research on problem gambling is published.
Finally, 12bets is transparent about the risks involved in betting and casino games. Every page on the platform carries the notice that betting involves financial risk and is intended for adults only. Casino game RTPs are available in each title's information section. Sports market odds reflect real probabilities, not guaranteed returns. We want you to play well-informed — because an informed player is a more responsible player.
The detailed rules on responsible gambling tools, including timeframes for changing limits and self-exclusion procedures, are set out in the Terms and Conditions of 12bets. Please read it carefully before creating your account.
Gambling behavior monitoring for protection purposes is carried out in compliance with the LGPD (Lei 13.709/2018). Learn how your data is handled by visiting the Privacy Policy of 12bets.
Welcome Bonus
Create your account, set your responsible gambling limits, and enjoy a 100% bonus on your first Pix deposit — up to R$ 500.00. Sports Betting, live casino, jackpot, and much more, all on your own terms.
12bets offers football, e-sports, volleyball, live casino, and much more — with integrated Pix, 24/7 support in English, and all the responsible gambling tools you need to stay in control. Create your account and play your way.
Prohibited for under-18s. Betting involves financial risk. Gamble responsibly.